Customer Support & Operations Assistant Apprentice

Company: Graceful Muse Paperie
Location: Desborough, LE16 8HB
Type: Apprenticeship
Salary: £15,704.00 per year
Sector: Business Services
Ref: VAC-14205
Application Deadline Date: 26/10/2025
Start Date: 03/11/2025
Positions Available: 1
Working Week: Monday to Friday 9am to 5pm

Brief Description

Graceful Muse Paperie near Desborough are looking for a highly organized, detail-oriented individual to support the daily operations of a niche stationery brand. This unique role blends customer service, order management, and hands-on product preparation, ideal for someone who thrives in both digital and tactile environments.

Qualifications Required

To be considered for this role you will ideally need to have GCSE grades 9-3 (A*- D) in English and maths

If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - jcarter@bedford.ac.uk or 01536 413508

Personal Qualities

Self-motivated and dependable
Flexible and resourceful
Positive attitude and team player
Takes pride in creating a joyful customer experience
A friendly, calm, and empathetic approach to customer service
Ability to work independently and take initiative
High attention to detail and commitment to accuracy
Willingness to learn and adapt in a small business environment

Skills Required

Excellent written and verbal communication skills
Strong organizational skills

Training to be Provided

- Level 3 Business Administration
- Level 2 Functional Skills English and maths

Future Prospects

As Graceful Muse Paperie grows further, these roles may become more specialized or evolve into managerial roles.
But for now, this structure supports our current workflows as a creative, customer-oriented small business.

Vacancy Detail

Graceful Muse Paperie is a small, independent stationery brand based in the UK, dedicated to creating thoughtfully designed products that inspire productivity and creativity. From journaling kits and planner stickers to planners and notebooks, their collections are crafted with care to bring beauty to planners and journals all over the world.

Customer Service Duties and Responsibilities:

Purpose: To maintain excellent customer relationships by addressing inquiries, resolving issues, and supporting pre and post-sales communication

Respond promptly and professionally to customer emails and website contact form messages and resolve order issues such as missing items, wrong shipments, or delivery delays.
Provide accurate product information, help with order placement, and assist with discount codes or promotions.
Track packages and assist customers with delivery issues and process refunds and credits according to store policy.
Escalate more complex customer concerns to the business owner or manager and maintain a FAQ database and suggest improvements based on recurring questions.

Operational Duties and Responsibilities:

Purpose: To support the backend of customer transactions and shop performance—ensuring seamless order

You will be processing, inventory coordination, and system efficiency and oversee the daily flow of orders and ensure they are processed accurately and on time.
Coordinate with Production to prioritize order fulfilment and monitor inventory levels and notify the owner when stock is low or out of stock.
Update product listings, variants, and prices on the website (e.g. when collections change or new collections launch). And assist in managing subscription orders, renewals, and failed payments.

Production Duties and Responsibilities:

Purpose: To assist in the hands-on creation, assembly, and packaging of Graceful Muse Paperie's physical products maintaining quality and efficiency.

Assist in preparing sticker sheets, journaling kits, and other stationary products as needed and assemble product bundles or themed boxes.
Package orders neatly and according to brand presentation guidelines (e.g., tissue paper, thank-you notes, freebies). Ensure the workspace is organized, clean, and stocked with necessary supplies (paper, ink, envelopes, etc.).
Help with product labelling and inventory tagging. Perform quality control checks on finished products, flagging products that do not meet quality standards.
Work efficiently to meet daily or weekly fulfilment goals, especially during busy seasons or new collection drops.
Report supply issues or production errors to the Shop Owner.

Please check the address of the employer so that you can consider how you will get to work.
College attendance will be once a month at Corby Tresham College.

Other Information

A bonus scheme which enables the team to earn a little extra during key trading period (Christmas). This is performance based and very achievable. It's based on two key metrics - orders are being fulfilled on time and accurately and all emails are responded to within 24 hours.
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process. Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.
Please check the address of the employer so that you can consider how you will get to work.
College attendance will be once a month at Corby Tresham College.