Customer Service Apprentice

Company: Total IT Technology Solutions Ltd
Location: Kempston, MK42 7PN
Type: Apprenticeship
Salary: £15,704.00 per year
Sector: Admin/ Office / HR
Ref: VAC-13769
Application Deadline Date: 29/12/2024
Start Date: 13/01/2025
Positions Available: 1
Working Week: Monday- Friday 8:30am-5:30pm

Brief Description

Are you looking to start an Apprenticeship in Customer Service? Total IT Technology Solutions, in Bedford, are looking for an apprentice to join their team.

Qualifications Required

To be considered for this role you will ideally need to have GCSE grades 9-3 (A*- D) in English and Maths.

If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - apprenticeships@bedford.ac.uk or 01536 413508

Personal Qualities

Positive attitude
Excellent Telephone Manner
Professional and high standard approach to work
Drive and determination
Ability to adapt and be flexible to changing situations.
Team focused
Reliable and dependable

Skills Required

Competent in using Microsoft Word, Excel, Outlook
Excellent written, verbal communication and interpersonal skills
Manage time effectively, prioritising tasks and able to work to deadlines
Excellent organisational skills
Consistency
Methodical
Willingness to listen, learn and improve
Being able to problem solve
Computer literate, especially in Microsoft Office (Word, Excel, PowerPoint and Outlook)
Able to deal with multiple tasks and prioritise work

Training to be Provided

Level 2 Customer Service Practitioner

Future Prospects

Upon Successful completion of the apprenticeship there may be opportunity to join the team within a full time role.

Vacancy Detail

Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment.

Join as a Customer Service apprentice where you will combine day to day sales administration and customer service responsibilities. You will assist the customer service team with tasks including:

Obtaining quotes
Researching products
Completing orders
Researching leads for sales team
Scheduling appointments

Other Information

This role will be based in Bedford, please ensure you are able to commute to the employer. Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. The Bedford College Group reserve the right to close the vacancy early.