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Job Title : IT Technician Apprentice
Employer : Ousedale School
Location : Newport Pagnell , MK16 0BJ
Position Type : Apprenticeship
Sector : Education
Vacancy Reference : VAC-12214
Brief Description : Working as part of the School ICT Support Team, the Apprentice will provide support to staff, students and parents as necessary. The role will cover a wide variety of tasks whilst developing the skills needed to achieve a qualification.


Qualifications Required : To be considered for this role, you will need GCSE 9- 4 (A*- C) or equivalent in maths and English, or a willingness to work towards literacy and numeracy functional skills qualifications
Vacancy Detail : Working as part of the School ICT Support Team, the Apprentice will provide support to staff, students and parents as necessary. The role will cover a wide variety of tasks whilst developing the skills needed to achieve a qualification.

The role is based in the IT Department and will cover a wide variety of tasks including:

 First line user support and training for workstations, laptops, tablets and mobile devices;
 To assist with the checking and maintenance of the school’s ICT resource for safe,
effective use by students and staff;
 To support staff and student use of ICT within the classroom, and remotely when
 To assist with the maintenance of user accounts in a Microsoft Active Directory
 Maintenance of desktop PCs and laptops, including building, configuring, updating and
deploying hardware to users;
 Assist with the maintenance and support of centralised printing system;
 To work the ICT team to ensure that IT and acceptable use policies are adhered to;
 Liaising with suppliers and external providers, as directed by the ICT Network Manager
or a member of the Senior Leadership Team;
 Troubleshooting PC, wired and wireless LAN problems;
 Troubleshooting and configuration of AV equipment including projectors and speakers;
 To work with the team to deploy new software applications and updates to existing
software packages;
 To assist with the accurate documentation of systems and assets;
 To assist the ICT helpdesk, escalating support calls to the ICT Network Manager /
Assistant ICT Network Manager in a timely fashion to ensure effective and efficient
service desk call resolution;

Following direction from the ICT staff:
 Follow school ICT system maintenance procedures;
 Follow school backup, virus protection and security procedures;
 Assist with support for the school telephone system;
 Enrol students and staff on the school Biometric system in addition to providing support for the system;
 Provide back up support for the school website, communication applications and social media pages.
Positions Available : 1
Working Week : 37 hours per week (including one day a week study) 8.15am-4.15pm (3.45pm Fri), ½ hour lunch break
Salary : £ 242.72 (Weekly)
Application Deadline Date : 14/03/2021
Possible Start Date : 12/04/2021
Personal Qualities : Possess an interest in working within IT / a school environment
Willingness to learn
Flexible approach to work
Understand the need for diplomacy and confidentiality
Skills Required : Good knowledge of Microsoft Word and Excel
Organised with good attention to detail
Good interpersonal skills
Able to follow instructions, taking initiative where appropriate
Understand the need for diplomacy and confidentiality
Good communicator, both verbal and written
Knowledge of Microsoft 365 and Windows 10 would be beneficial
Future Prospects : Upon successful completion of your apprenticeship you will have gained valuable skills and experience to progress in your career.
Training to be Provided : You will gain the following qualifications:
- Infrastructure Technician – BCS – Level 3 Apprenticeship Standard
- Level 2 Functional Skills in English and maths (if required)
- Cisco IT Essentials (Level 3) OR Cisco CCNA 1 (Level 3)
- Cisco: Introduction to the Internet of Everything
- Cisco: Cyber Security Essentials
- Cisco: Be Your Own Boss

You will also study a range of topics including: Cisco IT Essentials OR Cisco CCNA 1 CompTIA A+
CompTIA Security +
ITIL Foundation Version 4
BCS Knowledge Module 3: Cloud Services
BCS Knowledge Module 4: Coding and Logic
Other Information : Willingness to travel between campuses, if required

Candidates must carry out an initial interview with a member of the Bedford College Apprenticeship Recruitment Team and complete an online maths and English test which will be sent out prior to your initial interview if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.
We reserve the right to close this vacancy early due to high numbers of applications.
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