Customer Service Specialist Apprentice
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Company: Empire Hire Group
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Location: Dunstable, LU62JX
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Type: Apprenticeship
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Salary: £17,680.00 per year
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Sector: Admin/ Office / HR
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Ref: VAC-14582
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Application Deadline Date: 03/08/2026
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Start Date: 24/08/2026
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Positions Available: 1
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Working Week: Monday to Friday 08:00 to 17:30
Brief Description
Do you have a flair for customer service? This is an amazing opportunity to start your career with Empire Hire Group based in Dunstable.
Personal Qualities
Team player
Willing to learn
Reliable
Punctual
Positive attitude
Resilient
Enthusiastic
Skills Required
Good Communication
Clear verbal and written English; confident speaking with customers by phone and email
Organised, be able to prioritise multiple tasks and meet response time targets
Willingness to learn, be eager to develop new skills and absorb training on systems, products, and processes
Attention to detail , being careful when entering data, processing orders, and handling documentation
Customer focus, friendly, patient, and genuinely interested in helping people
Training to be Provided
Level 2 Customer Service Practitioner
Future Prospects
Permanent role within customer service upon successful completion or progression to accounts management or sales.
Vacancy Detail
Empire Hire Group is one of the fastest growing providers of short term hire of powered access, site security and tools in the UK. The company is headquartered in Dunstable, Bedfordshire but can rent the full range of equipment across all of England and Scotland.
Empire Hire Group has a huge fleet of equipment available to hire: including scissor lifts, boom lifts, push around pop ups, PECO/ECO lifts, material lifts, gas lifts, access towers, podiums, steps and combi ladders, secure site storage, pallet trucks and trolleys, pipe threading equipment and professional grade drills and saws.
The company's powered access equipment is ideal for a wide range of applications, including construction, maintenance, and refurbishment. The range of access equipment available is perfect for working at heights of up to 20 meters. The push around pop ups are a great economical option for smaller jobs, and the PECO/ECO lifts are manual lifts that are perfect for budget-conscious customers.
Role Purpose
Provide exceptional customer service as the first point of contact for customers, handle enquiries, bookings, and administrative tasks to support smooth operations.
Develop foundational skills in customer service, office administration, and the equipment hire industry
Key Responsibilities
You will respond to inbound calls, emails, and customer enquiries promptly and professionally. Process hire bookings, orders, and hire documentation accurately. Manage customer accounts and maintain up-to-date customer records. Use hire management software for contracts and customer information. Resolve customer queries and escalate complex issues when appropriate.
Liaise with operations, scheduling, and engineering teams to coordinate deliveries and collections.
Other Information
Please consider your transport links to get to both the employers location and the college.
Candidates must attend an initial interview with a member of our Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process.
Only Candidates who have fully completed the application will be considered.
Please be aware that the closing date is subject to change without prior notice.