IT Helpdesk Apprentice
-
Company: Postworks
-
Location: Northampton, NN4 7BF
-
Type: Apprenticeship
-
Salary: £15,600.00 per year
-
Sector: Computing
-
Ref: VAC-14545
-
Application Deadline Date: 30/07/2026
-
Start Date: 03/08/2026
-
Positions Available: 1
-
Working Week: Monday - Friday 8.30am to 5.00pm (with breaks)
Brief Description
Are you looking for an apprenticeship in IT? If so then Postworks in Northampton are looking for an apprentice to provide first-line technical support to colleagues, both remotely and in person and resolve IT issues. You will be fully trained working with the senior IT leadership team.
Qualifications Required
To be considered for this role you will ideally need to have GCSE grades 9-4 (A*- C) in English and maths.
If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - apprenticeships@bedford.ac.uk or 01536 413508
Personal Qualities
Independent thinker
Self starter
Friendly
Kind
Keen to learn
Skills Required
An IT-related qualification would be advantageous.
Familiarity with at least one major operating system, such as Windows, Linux or macOS.
A practical interest in technology.
Strong communication and problem-solving skills.
A proactive attitude with a willingness to learn and develop.
Training to be Provided
Level 3 Information Communications Technician Standard
Level 2 Functional Skills in English and maths (if required)
Potential of CompTIA A+
Future Prospects
Potential for a strong candidate to be brought on as permanent with internal mobility opportunities after the completion of your apprenticeship.
Vacancy Detail
Postworks in Northampton are on a mission to make post easy and be a pleasure to do business with. Since 2016 they have transformed the way UK businesses handle their inbound and outbound mail. As the UK's only carbon-neutral postal supplier and a proud accredited Living Wage Employer, they are not just about mail. They are about making a difference.
They are now seeking an IT Helpdesk Apprentice to join their team based in Northampton.
So, what will you be doing in this role?
As an IT Helpdesk Apprentice, you will play a key role in supporting internal teams and helping to keep technology running smoothly. This is an exciting opportunity for someone with a genuine passion for IT who is looking to build practical experience in a fast-paced business.
Working alongside the senior IT leadership, you will gain hands-on exposure to network infrastructure, device management, hardware deployment and day-to-day technical support, building the skills and confidence needed for a successful career in IT.
Your Key Responsibilities:
Provide first-line technical support to colleagues, both remotely and in person, resolving IT issues and keeping users informed throughout.
Assist with the configuration, staging and deployment of company laptops, mobile phones and office hardware, including devices.
Maintain the IT asset inventory, ensuring hardware, software and licences are accurately recorded and tracked.
Support senior IT colleagues during firmware upgrades, maintenance and optimisation of core network infrastructure by providing smart hands assistance.
Troubleshoot hardware, software and connectivity issues, escalating more complex problems where appropriate.
Carry out day-to-day administrative and technical tasks to support the smooth running of the IT function.
Assist with setting up equipment for new starters and preparing devices for leavers.
The employer is looking for someone who is curious, hands-on and passionate about technology.
We would love to hear about any personal or home IT projects, so be sure to include these in your application.
You will need to have your own reliable transport as this employer has two sites.
You will be required to attend Bedford college once a week, the evening course is every Tuesday 6pm - 9pm starting in September 2026.
Other Information
This employer provides:
24 days' annual leave, plus bank holidays.
Hands-on mentoring from experienced IT professionals.
Daily lunches provided.
Monthly employee recognition awards.
Two duvet days each year.
Enhanced parental leave for eligible employees.
A supportive environment with genuine opportunities to develop your IT career.
You will need to have your own reliable transport as this employer has two sites.
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. Please be aware that the closing date is subject to change without prior notice.