Post Office Customer Service Apprentice
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Company: Wellingborough Post Office
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Location: Wellingborough, NN8 1BL
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Customer Services
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Ref: VAC-14347
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Application Deadline Date: 31/03/2026
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Start Date: 13/04/2026
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Positions Available: 2
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Working Week: Monday to Friday 9am to 5.30pm
Brief Description
This is an exciting opportunity. Wellingborough Post Office are looking for the right apprentices to join their team and deliver excellent service. They are looking for two apprentices. There is a lot to learn in this role, you will communicate with customers, handle cash, sell financial products and much more. Keep reading for more details.
Qualifications Required
To be considered for this role you will ideally need to have GCSE grades 9-3 (A*- D) in English and maths. If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - jcarter@bedford.ac.uk or 01536 413508
Personal Qualities
Organised
Punctual
Proactive
Good attention to detail
Skills Required
Interpersonal skills
Good customer service
Training to be Provided
Level 2 Customer Service Practitioner
Future Prospects
Further qualifications and/or progression within the company in terms of position and pay on completion of the apprenticeship.
Vacancy Detail
Wellingborough Post Office are based in Sheep Street. They are a busy post office looking for two Post Office Customer Service Apprentices to join their friendly team.
In the role you will receive full training to ensure that customers are given the correct Post office service. So you will communicate with customers in a polite and professional manner and be target driven and confident to have conversations about products and services.
You will handle cash and information responsibly and have the ability to work under pressure, accurately in a busy office environment whilst being a team player as well as working on your own.
This employer would like you to go the extra mile for your customers and to foster a positive work environment by consistently treating all staff and customers with respect and consideration. Ensuring customers have a pleasant and efficient checkout experience and leave feeling valued and satisfied.
In the Post Office you will responsible for:
Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts.
Processing letters and parcels in the correct manner and giving the right service.
Processing pension and benefits payout with Bill Payments.
Banking Transactions such as Cash Deposits, Cash Withdrawals, Cheque Deposits and change giving.
WesternUnion Money Transfers.
Bill Payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc.
Processing car tax and DVLA forms.
Passport check and send service.
Providing travel insurance and foreign currency Bureau transactions.
Maintain an accurate stock and cash balance at the end of each shift.
Complete and Process End of Month Stock and Cash Reconciliations.
Complete processes for Royal Mail Deliveries - Post Man deliveries and processes.
Retail:
Process payments at the retail counter accurately and efficiently .
Clean and organize the store when needed.
Welcome customers into the store and help them locate items.
You would usually work behind a counter with a transparent security screen.
Post Office Ltd require a DBS background check to be conducted before appointment of the role
Other Information
One of the key challenges the apprentices will face is people who do not speak English well, but it is their policy to support as much as they can, including using things like google translate to support customers.
Post Office Ltd require a DBS background check to be conducted before appointment of the role.
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process. Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice. Please check the address of the employer so that you can consider how you will get to work.