Service Apprentice
-
Company: IAG Limited
-
Location: Huntingdon, PE29 7DL
-
Type: Apprenticeship
-
Salary: £15,704.00 per year
-
Sector: Engineering
-
Ref: VAC-13935
-
Application Deadline Date: 22/08/2025
-
Start Date: 01/09/2025
-
Positions Available: 1
-
Working Week: Monday to Thursday is 8am – 5pm with 45 mins lunch break. Friday is 8pm – 4pm - with 45 mins lunch break.
Brief Description
Are you looking to become a Service apprentice? IAG, In Huntingdon are looking for an enthuasiatic individual to join their team.
Qualifications Required
You will ideally need to have 5 GCSE grades A*- C (9-4) in English and maths, or equivalent.
If you would like further clarity or to speak to someone regarding these requirements, please contact us on 01536 413508 and we can discuss further with you.
Personal Qualities
A passion for the sector and the want to learn more and be apart of something exciting.
Skills Required
• You have a strong passion for over servicing customers, driving value from support activities and creating customer intimacy.
• You have strong interpersonal and communication skills and excellent organizational skills.
Training to be Provided
Level 3 Engineering Technician - Technical Support - Mechanical Pathway
Level 2 Functional Skills in English and maths if required
Future Prospects
Upon successful completion of the apprenticeship, you have obtained the skills and knowledge required to kickstart your engineering career.
Vacancy Detail
In house training to supplement BTEC college course training, so you will be able to provide day to day repairs, refurbishments and reworks of products as directed, and flag up quality problems to the service manager. Repairing and technical support across all our HI FI brands.
Key responsibilities
You will access and repair, test, as appropriate, returned customer units, under warranty, as chargeable repairs and for refurbishment, on the first-time resolution basis.
You will identify and notify the service manager of any unusual repairs and / or repair trending that has been observed on the bench.
You will log details of the repairs undertaken and all parts used as part of the repair/ test process.
You will test repaired, refurbished or reworked units to ensure they are fully functional and guarantee the effectiveness of the work undertaken.
You will provide a decision logic about return to stock condition, e.g. A-stock, B-stock and scrap, based on condition vs fault.
You will rework existing warehouse stock, to agreed specific procedures, as necessary, including any careful unpacking and repacking of cartons.
You will provide telephone or email based technical support for end users and stores as necessary, providing cover for the service admin and customer support specialists, including handing
You will perform any other tasks assigned by the service manager, from time to time, that may involve working in other departments.
Other Information
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process. Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.