Customer Service Apprentice
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Company: Star Platforms
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Location: Houghton Regis, LU5 5UL
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Type: Apprenticeship
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Salary: £15,704.00 per year
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Sector: Admin/ Office / HR
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Ref: VAC-13872
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Application Deadline Date: 15/06/2025
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Start Date: 23/06/2025
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Positions Available: 4
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Working Week: 40 hours per week - Monday-Friday hours are 8.00-5.00pm or 08.30-5.30pm
Brief Description
Star Platforms, Based in Houghton Regis are looking for 4 friendly customer Service apprentices to join their team. You will be supporting customers with their requests, providing information on products, preparing quotes, fulfilling orders and closing sales over the phone.
Qualifications Required
You will need to have GCSE grades A*- D (9-3) in English and maths, or equivalent.
If you would like further clarity or to speak to someone regarding these requirements, please contact us on 01536 413508 and we can discuss further with you.
Personal Qualities
Positive Attitude
Good work ethic
Friendly and professional.
Team Player.
the ability to speak to a range of customers and build relationships over the phone.
Skills Required
Strong communication skills
Problem solving skills.
Basic understanding of computers as the successful candidate will be using systems daily.
Training to be Provided
Level 3 Customer Service Specialist
Future Prospects
Throughout your apprenticeship you will receive the training to become a Hire Desk Sales Advisor upon successful completion of the apprenticeship, which could lead to progression to Team Leader or Managerial roles in the Future.
Vacancy Detail
Are you looking to kick start your career in the Powered Access Industry? Keen to work for one of the fastest-growing companies in the UK? Then Star Platforms could be the perfect opportunity for you.
Star Platforms is looking for dynamic individuals who are passionate about customer service, teamwork, and sales—and who want the chance to earn while training for a nationally recognised qualification.
If you have the potential to be a future leader, and you're eager to immerse yourself across all areas of a business while building a long-lasting and successful career, then this could be the right path for you.
How Star Platforms Will Support You
From your very first day, you’ll be fully supported in your role to ensure your development is nurtured throughout your journey with Star Platforms.
As part of this 12-month apprenticeship programme, you will gain the tools and experience needed to be successful in the role. Over the course of the programme, you will explore:
How the Powered Access Industry operates, from initial customer contact right through to the delivery of equipment on-site.
How Star Platforms’ wide range of machines and services work from both sales and operational perspectives.
Various departments across Star Platforms, where you’ll receive hands-on training to build a well-rounded understanding of the business.
What it takes to deliver exceptional customer service—the very thing that sets Star Platforms apart from the competition and keeps customers coming back.
What a Typical Day Looks Like
No two days are the same at Star Platforms. Every call and customer request is different, which means you’ll gain experience across multiple areas of the business. This variety will help you discover your strengths and decide how you’d like to develop your career further.
Your Key Responsibilities Will Include:
Engaging with customers via phone and email, building strong relationships that encourage repeat business through excellent customer service.
Supporting customers by providing information about Star Platforms' products, preparing quotes, fulfilling orders, and closing sales over the phone.
Updating Star Platforms’ systems to ensure accurate information is recorded, allowing the next stage of the process to run smoothly across internal teams.
Collaborating with your team to help maintain the highest standards across the business, always putting the customer at the centre of everything you do.
Other Information
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process. Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.