Dispensary Assistant - Customer Service Apprentice

Company: Sharnbrook Surgery
Location: Sharnbrook, Bedford, MK44 1PZ
Type: Apprenticeship
Salary: £14,722.50 per year
Sector: Business, Administration, Finance and Law
Ref: VAC-13865
Application Deadline Date: 23/05/2025
Start Date: 01/07/2025
Positions Available: 1
Working Week: Monday to Friday (core hours are 08:00 - 18:30)

Brief Description

Sharnbrook Surgery, in Bedford, are looking for an apprentice to join their Dynamic team as a Dispensary Assistant. This fast-paced role involves a variety of reception duties and administrative support, including prescription processing and assisting clinical staff. Ideal for someone eager to learn and grow in a busy healthcare environment.

Qualifications Required

To be considered for this role you will ideally need to have GCSE grades 9-3 (A*- D) in English and Maths.

If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - apprenticeships@bedford.ac.uk or 01536 413508

Personal Qualities

Polite and confident
Good interpersonal skills
Flexible and co-operative
Motivated
Forward thinking
high levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure

Skills Required

Excellent communication skills (written and oral)
Strong IT skills
Clear and polite telephone manner
Effective time management and ability to work to a deadline
Ability to follow policy and procedure

Training to be Provided

Level 2 Customer Service Practitioner

Future Prospects

Upon Successfully completing the apprenticeship, The practice is looking to develop the role into a fully trained Dispenser.

Vacancy Detail

As a Customer Service Apprentice at Sharnbrook Surgery you will be responsible for undertaking a wide range of reception duties and the provision of administrative support. Duties can include but are not limited to supporting the dispensary, medication collection from dispensary, stock checks, booking appointments, processing of prescriptions (electronic and hard copy). Alongside this role you will work towards achieving a Level 2 Customer Practitioner qualification.

Key roles and Responsibilities:

You will assist with the processing of incoming and outgoing prescription requests.

Welcome patients and visitors to the practice, directing requests appropriately including the dispensary window.

You will be filing and storing records as required. As well as photocopying any necessary documentation.

To contact patients regarding prescription requests and collection of medication from the dispensary.

Ensuring the input of accurate data into the patient’s healthcare records as necessary.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Help the dispensers with the packing of prescription medicine.

You will help to maintain a clean, tidy, effective working area at all times including the dispensary stock area.

Help with stock control under the instruction of the dispensers.

Support all clinical staff with general administrative tasks as requested.

Assist with the monthly claim to the Prescription Pricing Authority (PPA)

Other Information

This role is subject to checks and two references are required. The vacancy is at a village practice so the candidate must have links to public transport. Working hours will be variable during core practice hours. Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. The Bedford College Group reserve the right to close the vacancy early.