Customer Service Administrator Apprenticeship

Company: CFS Formations
Location: Doncaster, DN6 8DA
Type: Apprenticeship
Salary: Apprenticeship Minimum Wage
Sector: Admin/ Office / HR
Ref: VAC-13387
Application Deadline Date: 31/08/2024
Start Date: 02/09/2024
Positions Available: 1
Working Week: Monday to Friday 9-5

Brief Description

Providing administration and customer support to the UK team.

Qualifications Required

You will need to have achieved 3 GCSEs 9-3 (A*-D) including English and maths, or equivalent.

Personal Qualities

See above

Skills Required

Requirements
• GCSE Grade A-C in Maths and English (or equivalent).
• Good working knowledge of Microsoft word and excel
• High level of written and verbal communication skills
• Ability to work alone and as part of a team
• Monitoring system back up drives
• Excellent time management skills
• Able to apply own initiative and problem solve
• Excellent telephone manor
• Capable to work in a fast paced environment and to targets and deadlines
• Flexible approach and willing to learn new skills

Training to be Provided

You will gain the following qualifications:
- Level 2 Customer Service Practitioner Apprenticeship
- Functional Skills in English and maths (if required)

You will also study a range of topics including: knowing your customers, understanding your organisation, meeting regulations and legislation, systems and resources, your role and responsibility, customer experience, product and service knowledge, interpersonal skills and communication

Future Prospects

Future growth within the team.

Vacancy Detail

Customer Service Administrator Responsibilities
• Delivering reliable administrative support and customer service
• Processing UK and Offshore company formations and bank account applications
• Checking and preparing of legal documents
• Managing a busy email inbox with orders and enquiries from clients
• Checking clients identification documents in line with money laundering regulations
• Providing clients with regular updates on applications
• Liaising with Government Authorities including Companies House and HMRC and offshore agents