Customer Service Advisor Apprentice
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Company: Connells Survey & Valuation
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Location: Leighton Buzzard, LU7 1GN
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Customer Services
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Ref: VAC-13350
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Application Deadline Date: 08/10/2024
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Start Date: 28/10/2024
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Positions Available: 5
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Working Week: Monday-Friday 9-5.30
Brief Description
Are you looking for an apprenticeship as a Customer service advisor? Do you like the thought of helping people throughout their house purchase journey? Connells Survey and Valuation In Leighton Buzzard are looking for 5 apprentices to join their team.
Qualifications Required
To be considered for this role you will ideally need to have GCSE grades 9-4 (A*- C) in English and maths
If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - apprenticeships@bedford.ac.uk or +44 1234 291225
Personal Qualities
Friendly
Personable
Hard-working
Motivated
Good positive attitude.
Skills Required
Basic IT skills
Confident communicator
Training to be Provided
Level 2 Customer Service Practitioner
Future Prospects
Lots of internal progression opportunities within the Connells group, Upon completion of the apprenticeship
Vacancy Detail
From their head office careers to their field base surveying roles or even their trainee surveyor programme, as part of Connells Survey & Valuation – one of the UK’s leading residential valuation surveying firms - They offer plenty of opportunities for dynamic individuals looking to further their career. If you would like to join a forward thinking business where progression comes as standard, Connells Survey and Valuation would love to hear from you!
A Customer Service Apprentice you will work in the companies Leighton Buzzard office, where you will assist the team. This is a phone based role where you will be assisting customers through the surveying process whilst either selling, buying or remortgaging their home.
So what will you be learning?
You will liaise with surveyors in relation to queries / escalations / report sign offs.
You will manage cases, liaising with clients for additional information and monitoring the case to ensure appointments are booked within service levels.
Case allocation in accordance with client / department requirements.
Handling terms and conditions and reports for private customers.
You will provide full and accurate advice on different survey options.
Contact key holders to book valuation / survey appointments within service level.
Manage any post valuation queries (PVQ’s) arising after the property has been inspected.
Process fees from clients using the payment system.
Log into call queues to assist all clients.
Ensuring all tasks are correctly documented on the in house systems.
Other Information
Competitive salary of £18,000+ per annum, Level 2 customer service NVQ (on completion), 25 days annual leave plus bank holidays, Internal progression opportunities, Guaranteed job on completion of apprenticeship. Are you able to travel to Leighton Buzzard?