Office Manager Apprentice

The salesperson will be responsible for managing inbound and outbound sales calls. You will also be allowed to engage in projects and assist the marketing team. This would include helping the team to source new business leads across email and telephone conversations and other media outlets.

The role entails achieving sales so there are targets to achieve and as such the candidate would embody an innate drive to excel and do well. This is a is heavily competitive and varied.

As part of this role, you will receive all necessary training, guidance and support required in order complete your tasks.

This qualification aims to:

• develop your business support knowledge and customer service skills,
• Assist your understanding of administrative functions and activities,
• It will accredit your ability to carry out administrative tasks
• Practical study based on real-world contexts.
• Generate good customer service through liaising with different types of customers


• Use a range of questioning skills in dealings with customers, including listening and responding in a way that builds rapport, determine customer needs and expectations and achieve positive engagement and delivery
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation
• Prioritise and plan the completion of tasks according to agreed deadlines
• Use appropriate tools and techniques to monitor the progress of tasks completion
• Show how the organisational policies and procedures impact on the delivery of customer service
• Take ownership for keeping their service knowledge and skills up to date