Customer Service Representative Apprentice
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Company: Total IT Technology Solutions Ltd
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Location: Kempston, MK42 7PN
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Type: Apprenticeship
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Salary: £15,850.00 per year
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Sector: Admin/ Office / HR
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Ref: VAC-12780
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Application Deadline Date: 16/07/2023
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Start Date: 24/07/2023
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Positions Available: 1
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Working Week: Monday- Friday 8:30am-5:30pm
Brief Description
Do you want to work for an award winning company with amazing staff benefits? Are you an organised person with good attention to detail? Apply now!
Qualifications Required
To be considered for this role you will ideally need to have GCSE grades 9-3 (A*- D) in English and maths.
If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - apprenticeships@bedford.ac.uk or 01234 291375
Personal Qualities
Positive attitude
Good sense of humour
Professional and high standard approach to work
Drive and determination
Ability to adapt and be flexible to changing situations
Team focused
Reliable and dependable
Good attention to detail
Willing to learn and develop
Manage time effectively, prioritising tasks and able to work to deadlines
Skills Required
Competent in using Microsoft Word, Excel, Outlook
Excellent written, verbal communication and interpersonal skills
Excellent organisational skills
Methodical
Good problem solving skills
Excellent Telephone Manner
Training to be Provided
You will gain the following qualifications:
- Level 2 Customer Service Practitioner Apprenticeship
- Functional Skills in English and maths (if required)
You will also study a range of topics including: knowing your customers, understanding your organisation, meeting regulations and legislation, systems and resources, your role and responsibility, customer experience, product and service knowledge, interpersonal skills and communication
Future Prospects
Joining their Customer Services team you have the possibility to progress to a permanent role within the team or a possibility to progress to their Sales & Business Development team.
Vacancy Detail
Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment. Total IT specialises in providing exceptional levels of IT Support to businesses all over the UK. Committed to delivering high touch IT support, their aim is to provide the highest levels of service coupled with a great working environment.
Joining our Customer Service team as Customer Service Representative apprentice is a busy role which will combine day to day sales administration and customer service responsibilities. You will be assisting the customer service team with obtaining quotes, completing orders, researching leads for sales staff and scheduling appointments
Staff benefits include 30 Days annual leave plus 1 day, 2 weeks either side of your birthday. private Healthcare including 24hr GP Service, in-patient/Out-patient care, Therapies cover & Advanced Cancer Care cover, mental health & wellbeing programmes, audio, optical & dental cover, contributory pension scheme, a tailored professional and personal development plan
Other Information
Candidates must carry out an initial interview with a member of the Bedford College Apprenticeship Recruitment Team. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.
Only candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.
The recruitment process if successfully shortlisted for an interview with Total IT:
Stage 1: You will have a chat over the phone with a member of their recruitment team so they can find out a bit more about you and what you are looking for.
Stage 2: If they think you’re a good match, they will book you in for a half hour Teams video interview. For some roles, they carry out technical assessments.
Stage 3: If everyone’s happy at this point, they will arrange an interview with the Customer Service Manager. There is also a chance for you to talk to some of the team.
Stage 4: If successful, you will have a phone call with the Executive Director with an offer letter to follow.