IT Apprentice

Company: Wells & Co
Location: Bedford, MK41 7FY
Type: Apprenticeship
Salary: Between £16,000.00 and £18,000.00 per year
Sector: Information Technology
Ref: VAC-12600
Application Deadline Date: 21/08/2022
Start Date: 05/09/2022
Positions Available: 1
Working Week: Monday to Friday 9.00am to 5.15pm (hour lunch break)

Brief Description

Are you looking for an apprenticeship in IT? Wells & Co in Bedford provide first line IT support for their head office and managed house employees and systems in the UK and abroad.

Qualifications Required

To be considered for this role you will need to have GCSE grades 9-4 (A*- C) in English and maths.
If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - apprenticeships@bedford.ac.uk or phone 07887 787813

Personal Qualities

Willingly to travel to and work from remote locations in the UK
Ability to work on own initiative, within an agreed time frame
Attention to detail
Desire to learn & progress in an IT role

Skills Required

Good communications skills
Good customer service skills
Good problem solving skills
Excellent time keeping

Training to be Provided

You will gain the following qualifications:
-Level 3 Information Communication Technician Apprenticeship Standard
-Level 2 Functional Skills in English & maths (if required)

Future Prospects

Career progression within a growing company on successful completion of your apprenticeship.

Vacancy Detail

As an IT apprentice you will be dealing with all IT queries by following the companies process and diagnosing issues in the right order. You will be helping and supporting all new starters and leavers including giving people access to systems or removing access when employees leave. Giving support with laptops, desktops and other office equipment such as mobile devices and associated applications.

You will help support with the IT equipment in pubs. such as the ordering machines they use to take customer orders.

You will also ensure that all open IT incidents are progressed by the IT team and updates are communicated with the end user and respond to any proactive monitoring alerts, ensuring appropriate incidents are logged and escalated.

You will need to maintain dialog with customers through the life of the incident or request and follow escalation procedure for tickets.

Other Information

25 days holiday plus bank holidays per annum
30% off dining in pubs
Pension Scheme and life assurance offered
Private medical
Cycle to work scheme available (you can buy a bike and it comes out your pre tax pay monthly over 12 months)