Customer Service Apprentice

  • Company: Grab Express Limited
  • Location: Bedford, MK45 4HS
  • Type: Apprenticeship
  • Salary: £9,000.00 per year
  • Sector: Customer Services
  • Ref: VAC-12584
  • Application Deadline Date: 31/07/2022
  • Start Date: 15/08/2022
  • Positions Available: 1
  • Working Week: Monday to Friday 35 paid hours per week 8.00am to 4.00pm

Brief Description

Are you looking for a career in customer service? Grab Express Ltd are looking for someone who can assist with their customer service team, making calls to customers to ensure work has been carried out as expected, sending a feedback form to customers and help to deal with any complaints.

Qualifications Required

To be considered for this role you will ideally need to have GCSE grades 9-3 (A*- D) in English and maths or the ability to work towards Level 2 Functional Skills during the programme.

If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - apprenticeships@bedford.ac.uk or 07887787813

Personal Qualities

Confident, mature manner
Professional
Ability to work under pressure and work independently and as part of a team

Skills Required

Good communication skills

Future Prospects

Potential permanent role on successful completion of the apprenticeship.

Vacancy Detail

Grab Express Ltd are a registered waste carrier & waste management company, mainly providing services/deliveries to the construction industry, schools, hospitals, local authorities and councils as well as one off sales to members of the general public.

As an apprentice, you will learn how to deliver high levels of customer service in a business to business environment as well as business to public environment.

Day to day you will be responsible for providing a comprehensive level of service to customers by dealing with phone calls and emails, logging customer concerns and investigating any issues. You will work closely with the accounts, transport and logistics departments. Your job will also include taking orders and bookings using their fleet tracking system. As well as all this you will be updating their social media and blog with the latest news and promotions.

Hours can be flexible as business hours are 6am to 6pm.


Other Information

Hours can be flexible as business hours are 6am to 6pm.

Candidates must carry out an initial interview with a member of Tresham College, (Part of the the Bedford College Group)
Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.

Ready to start your adventure?