Business Support Apprentice

Company: Essity UK Ltd
Location: Dunstable, LU6 3EJ
Type: Apprenticeship
Salary: £230.00 per week
Sector: Admin/ Office / HR
Ref: VAC-12494
Application Deadline Date: 30/06/2022
Start Date: 05/09/2022
Positions Available: 1
Working Week: Monday to Friday - 9:00am- 5:15pm

Brief Description

Do you want to work for an international company where no two days are the same? Do you like working in a team speaking to different people on a daily basis? Would you like to receive some great company benefits? Apply now!

Qualifications Required

To be considered for this role you will ideally need to have GCSE grades 9-3 (A*- D) in English and maths or the ability to work towards Level 2 Functional Skills during the programme.

If you don't meet the entry requirements for this vacancy but are still interested in an apprenticeship, please contact our dedicated Apprenticeship Recruitment Team who can discuss this with you further - apprenticeships@bedford.ac.uk or 01234 291375

Personal Qualities

Good at problem solving
Confident
Mature
Professional

Skills Required

Strong communication skills both written and verbal
Good IT literacy with a working knowledge of Microsoft office products
The ability to work well under pressure
To be able to work independently and as part of a team
Good customer service skills both face to face and over the phone

Training to be Provided

You will gain the following qualifications:
- Business Administrator Level 3 Apprenticeship
- Level 2 Functional Skills in maths and English (if required).

You will also study a range of topics, including: IT, record and document production, decision making, planning and organisation, project management, policies, relevant regulations, stakeholders, processes and external environment factors.

Future Prospects

Potential permanent role

Vacancy Detail

Essity is a leading global hygiene and health company, that conducts sales in approximately 150 countries. They manufacture many leading brands such as Cushelle, Plenty, Velvet, Tena and Bodyform to name a few.

The benefits of working for Essity UK include bonus earning a potential of up to 7% of base salary, retail discounts, discounted products (toilet tissue and kitchen roll), health cash plan, 25 days holiday plus bank holidays and pension with employer contribution of up to 10%.

As part of the role, you will be responsible for providing a high level of service to both internal and external customers which will include processing sales orders accurately following detailed processes, responding to customers (internal and external) via telephone and email, liaising with other teams within the organisation (production, warehousing, transport and distribution) to confirm the status of orders and resolve customer queries, producing data to contribute to key reports, as required.
There is scope for this role to follow a hybrid working pattern with a 60% office and 40% home split.

Other Information

You will spend four days per week in the office, with the fifth day dedicated to completing your academic study to achieve a Customer Service Practioner Level 2 apprenticeship. This will be completed via distance learning with support from a tutor at Bedford college.

*If you are not currently studying, there will be an opportunity to start the role earlier*

Candidates must carry out an initial interview with a member of the Bedford College Apprenticeship Recruitment Team. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.

Only candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.