Applications and Technical Support Engineer Apprentice
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Company: CP Automation UK Ltd
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Location: Bedford, MK42 9TW
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Type: Apprenticeship
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Salary: Competitive Salary
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Sector: Engineering
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Ref: VAC-12453
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Application Deadline Date: 06/02/2022
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Start Date: 21/02/2022
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Positions Available: 1
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Working Week: Mon - Thurs 8:30am to 4:45pm, Fri 8:30am to 4:00pm
Brief Description
CP Automation Ltd have an exciting opportunity for an Applications and Technical Support Engineer Apprentice to join their team in Bedford. The successful applicant will be working alongside a team of experienced and highly trained Engineers, who provide customers with both in-house and on-site product servicing.
Qualifications Required
To be considered for this role you will ideally need to have GCSE grades 9-4 (A*- C) in English, maths and science or the ability to work towards Level 2 Functional Skills English and maths during the programme.
If you would like further clarity or to speak to someone regarding these requirements, please contact us on 01234 291375 and we can discuss further with you.
Personal Qualities
Must be a team player and willing to cover all areas (warehouse/office/customer calls) in absence of colleagues
Presentable
Good attitude
Skills Required
Good knowledge of maths and science
Good knowledge in Microsoft packages
Good communication skills both written and spoken
Ability to work on own initiative but to also be a team player
Able to interact with customers as well as suppliers and colleagues
Training to be Provided
Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)
Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) – Technical Support
Level 3 Diploma or Extended Diploma in Advanced Manufacturing Engineering (Development Knowledge)
Throughout your apprenticeship, you will be supported by a dedicated training coordinator, who will guide you through your qualification and assist you with collecting a portfolio of evidence in readiness for your end point assessment. You will also be supported by a college tutor, who you will see on a regular basis during your college delivery days.
Future Prospects
Potential full time permanent role on successful completion of the apprenticeship.
Vacancy Detail
CP Automation specialise in supply, repair and site service for industrial electronic boards, PLC's, AC Drivers and many more. You will be working alongside a team of experienced and highly trained Engineers, who provide customers with both in-house and on-site product servicing. You will also have the opportunity to work in a workshop that is fully equipped to rapidly identify faults and component failures, providing you with excellent learning scenarios throughout your apprenticeship.
During your role, you will be trained and expected to complete a number of tasks, including:
- Develop and review quotes for potential sales to ensure products meet customer needs
- Respond to customer requests for technical information regarding company products and their application, acting as the technical expert for the product
- Provide assistance to sales team and application engineers to address and resolve customer inquiries concerning hardware and software features, specifications and application issues
- Develop and provide customer training and site support including demonstrating company products to existing and potential customers
- Participate in marketing functions, such as trade shows, customer bulletins and website development
- Perform competitive analysis between company products and competitor products to provide "sell against" features and benefits to the sales organisation
- Complete special projects as assigned
- Ensure the timely and accurate completion and maintenance of all required paperwork, reports, records and documents
- Follow and comply with all safety and work rules and regulations
Other Information
Please note, the salary for this vacancy is competitive, as it will be reviewed by employer on an individual basis due to skills and experience.
Candidates must carry out an initial interview with a member of the Bedford College Apprenticeship Recruitment Team. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.
Only Candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.