Technical Support Engineer Apprentice
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Company: Deta Electrical Company Ltd
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Location: Chalton, LU4 9TT
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Type: Apprenticeship
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Salary: £200.00 per week
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Sector: Engineering
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Ref: VAC-12372
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Application Deadline Date: 12/12/2021
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Start Date: 10/01/2022
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Positions Available: 1
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Working Week: 5 days per week / 7.5hrs per day
Brief Description
Deta are looking to take on a Technical Support Engineer apprentice to support their growing customer base. This is a position that has come available due to company expansion! Within Deta, we are hopeful that the successful apprentice will progress into a full time member of staff and progress with their career.
Qualifications Required
3 GCSEs at grades 9-3 (A*-D) ideally including English and maths and science or equivalent
Personal Qualities
• Methodical, organised
• Good verbal and written communication
• Work unsupervised using own initiative
Skills Required
•Good telephone manner
•Computer literate in Microsoft Word, Excel and PowerPoint
Training to be Provided
Engineering Operative – Level 2
EAL Level 2 Diploma in Engineering Operations
EAL Level 2 in Engineering Operations
Future Prospects
Technical Support Engineer, or Product Engineer
Vacancy Detail
Deta are looking to take on a Technical Support Engineer apprentice to support their growing customer base. This is a position that has come available due to company expansion! Within Deta, we are hopeful that the successful apprentice will progress into a full time member of staff and progress with their career.
The successful candidate will be required to support members of the Technical Department, including
• Support the Technical Customer Services Engineer in resolving customer queries, preparing samples for customers
• Support the Quality Engineer in testing and analysing product returns
• Preparing samples for customers, and in testing and analysing product returns
• In time, logging customer queries and answering customers queries over the phone and email
• Be proactive and keep an updated record of the available stock
• Ordering of stock replenishment
• Help manage the accounts for returning customers
• Working alongside the manufacturing team to fulfill operations
• Follow the specific Health and safety procedure requirements within the role
• Prepare equipment, tools and equipment
• Carrying out quality checks during and after technical operations