Surveying Department Administration Apprentice
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Company: Oracle Solutions Asbestos Limited
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Location: KETTERING, NN16 8PX
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Type: Apprenticeship
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Salary: £172.00 per week
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Sector: Business Services
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Ref: VAC-12278
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Application Deadline Date: 18/07/2021
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Start Date: 09/08/2021
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Positions Available: 3
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Working Week: Monday to Friday 9.00 am to 17.30 hours with 1 hour unpaid lunch - 37.5 working hours
Brief Description
This employer has a great opportunity for you. They are looking for someone who can offer effective and professional communication with all incoming and outgoing customers in all aspects both written and oral whilst ensuring customer satisfaction and retainment as well as administration tasks.
Qualifications Required
You will ideally need to have GCSE grades 9-3 (A*- D) in English and maths, or equivalent.
Personal Qualities
Great attitude
Good hand writing
Punctual
Polite
Very well presented
Considerate and understanding
Skills Required
Good telephone manner
Good attention to detail
Good communication skills is essential
Training to be Provided
You will gain the following qualifications:
- Business Administrator Level 3 Apprenticeship
- Level 2 Functional Skills in maths and English (if required).
You will also study a range of topics, including: IT, record and document production, decision making, planning and organisation, project management, policies, relevant regulations, stakeholders, processes and external environment factors.
Future Prospects
Possibility of progression or a full time position may be offered on successful completion of your apprenticeship.
Vacancy Detail
The successful candidate will become this companies new Surveying Department Administration Apprentice.
You will have the following responsibilities:
1 Complete survey reports in line with customer requirements and expectations. Including report checking.
2 Undertake the required booking in of surveys as required including housing which will involve communication with tenants and other property dwellers and
accurately completing booking in spreadsheet data.
3 Complete the required quote and customer follow up communication in all business areas.
4 Answer and manage incoming customer calls ensuring all are dealt with in a fast and professional manner including any sales element.
5 Manage all Simpro elements as needed in line with everything you do to ensure correct and accurate data is collected (full training will be given in the use of
Simpro)
6 As required, contract all projects in line with system including scheduling on Simpro.
7 Sending and managing of customer account forms and credit checking. Ensuring if required PO is received before site attendance.
8 Preparation of quotations and following the quotation system.
9 General liaison with all customers to ensure their satisfaction.
10 General duties including making up of files, adhoc telephone duties and any other administration tasks that maybe required for the company to deliver their
services. This will include all departments as required.
11 Complete as required information for dashboards and KPI boards.
12 Complete as required information and ding ding emails.
13 Complete marketing requirements as requested which will include handwritten thank you cards, putting together of direct marketing packages, putting
together 90-day marketing parcels.
14 Raising of POs if required for contract/projects.
15 Cross checking invoice from lab to ensure right pricing.