Service Operations Apprentice

Company: Vertiv (formerly Emerson Network Power)
Location: Bedford, MK44 3BF
Type: Apprenticeship
Salary:
Sector: Customer Services
Ref: VAC-11979
Application Deadline Date: 24/10/2019
Start Date: 18/11/2019
Positions Available: 1
Working Week: 37.5hrs pw Mon-Thurs 8.45am-5.30pm Fri 8.45am-4.15pm

Brief Description

Qualifications Required

Candidates must hold or be predicted A*-C / 4 - 9 in GCSE Maths and English or a Level 2 equivalent

Personal Qualities

The successful candidate must have a dynamic work attitude and the ability to work as part pf a team as well as having a strong focus on customer satisfaction.

Skills Required

Good standard of written and verbal communication
IT literate
Excellent oranisational and time management skills
Ability to successfully interface with various departments and personnel in potentially stressful situations

Training to be Provided

Customer Service Level 2
Functional Skills English and Maths
Employee Rights and Responsibilities
Personal, Learning and Thinking Skills

Progressing to
Business Administration Level 3
Team Leader Level 3

Future Prospects

To complete your Level 2 Customer Service and Level 3 Business Administration apprenticeships progressing to a Team Leader

Vacancy Detail

This is an opportunity to join our company as an Operational Apprentice where you will develop within the Service Operations Department as well as working across a range of other departments to enhance your knowledge. and skills such as the Supply Chain, Scheduling, Customer Support and Customer Relationship Management Departments.

These placements are designed to give you exposure to the different operational areas within our critical power service business to develop into a skilled and knowledgeable employee, with the aim of becoming one of our future business managers within our operational business.

In the first year you will complete a Level 2 Customer Service qualification followed by a Level 3 Business Administration and then progressing to a Level 3 Team Leader over the period of 4 years.

Your day to day tasks will differ dependent on the department you are working in. Typical tasks will include:

The raising of purchase orders, scheduling of engineers, dispatching of emergency pares, speaking to customers / engineers and proactively learning to manager large customer's assets.

Managing your customer's expectations to the pre-defined levels of service

Gaining experience with the business operating systems

Gaining experience o the business operating processes and the inter departmental communications

You will be given the opportunity to interact with mentors, customers, all service operations departments, service sales, sub contract service providers and suppliers.

The salary level will commence at £19,768 rising in January each year (subject to performance) up to £24,626 at the end of the 3.5 – 4 year program.

Start £19,768
Jan 20 £20,262
Jan 21 £21,300
Jan 22 £22,500
Jan 23 £24,626

Our benefit structure is as follows:

Holidays 25 days per annum plus Bank Holidays
Life Assurance 2 x Annual salary
DC Pension Scheme or Auto enrolment scheme
Long Term Disability Insurance
Health Cash Plan

Other Information

Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team and complete an online Maths and English test which will be sent out prior to your initial interview if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.

Bedford college withhold the right to close this vacancy early due to high numbers of applications.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates