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Job Title : Customer Service Apprentice
Employer : Carers in Bedfordshire
Location : Bedford, Bedfordshire, MK41 7PZ
Position Type : Apprenticeship
Sector : Business Services
Vacancy Reference : VAC-11643
Brief Description : If you're a people person, eager to help others, and who gets on well with every one, come and join a local charity's busy team helping unpaid family carers in Bedfordshire.


Qualifications Required : Minimum of GCSE A*-D or equivalent in English and maths
Vacancy Detail : If you're a people person, eager to help others, and who gets on well with every one, come and join a local charity's busy team helping unpaid family carers in Bedfordshire.

Carers in Bedfordshire needs a friendly people person to be the first contact for callers and visitors at Carers in Bedfordshire's Bedford office.

You will respond to enquiries on the phone and to visitors, giving information about our services and ensuring clients have the information they need. You will make sure clients are kept up to date with appointments, courses and group activities, working with your colleagues to ensure activities meet clients' needs. As well as being a people person, you'll be great at IT too, producing documents and making sure that database records are kept up to date and information processed appropriately, in accordance with confidentiality and data protection best practice.

The successful applicant will learn all aspects of customer service including contact by phone, face to face and email, understanding and meeting client needs, working as part of a team to deliver the highest standards of customer care.
Positions Available : 1
Working Week : 35 hrs p/w Mon-Fri (ocassionally Saturday)
Salary : £175.00 Per Week
Application Deadline Date : 04/11/2018
Possible Start Date : 03/12/2018
Personal Qualities : - Sensitivity and empathy to liaise and work with carers and professionals
- Attention to detail and accuracy
- Uses initiative; self-motivated
- Keen to learn and develop
- Full understanding of and ability to maintain confidentiality
- Ability to problem solve and think on your feet
Skills Required : - Excellent interpersonal and communication skills, both face-to-face and on the telephone
- IT skills – experience with Word, Outlook (email and diary) and database
- Ability to deal with a varied volume of work in a conscientious manner with accuracy, speed and efficiency
- Ability to prioritise workload to meet competing deadlines (including meeting the study requirements and timescales)
- Able to work as an effective team member
- Ability to work without constant supervision
Future Prospects : To develop within the organisation, according to their skills and interests.
Training to be Provided : You will gain the following qualifications:

Customer Service Practitioner Level 2

•Functional Skills in English and maths (if needed)

During this apprenticeship you will study a range of topics, including:
•Knowing your customers
•Understanding your organisation
•Meeting regulations and legislation
•Systems and resources
•Your role and responsibility
•Customer experience
•Product and service knowledge
•Interpersonal skills
Other Information : Candidates selected for interview will be required to undertake an IT test. Salary will be applied by age and can be discussed further at interview stage.

Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team and complete an online maths and English test which will be sent out prior to your initial interview if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage.
Things to consider : This role is very varied and covers all aspects of supporting clients from direct contact both on the phone and face to face, and the administration that is involved in doing that. This also involves setting up rooms for activities, organising refreshments, tidying/washing up and keeping the office environment tidy.
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